Select Renova as your partner for outsourced repairs and rework. Then your company can rely on a partner who adheres to the highest standards of quality, reliability and service - just like Renova's customers worldwide.

Quality
Quality is more than just a description of the services Renova provides. It is recognized by every Renova employee as the basis of success. Every employee at Renova is encouraged and empowered to intervene whenever results appear less than top-notch. Expert technicians, leading-edge technology and the best diagnostic and electronics repair equipment available - when combined with a dedication to quality - ensure services that consistently exceed customer expectations.

Evidence of Renova's stringent quality standards most often comes from customers themselves. Throughout 2004, one of the largest POS terminal OEMs in the United States consistently awarded Renova a 97% supplier rating-the highest of any vendor used. Standards at ISO 9000-compliance levels and a goal of at least 90% repair yield keep the company continually driving performance.

Reliability
" No surprises--be proactive!" is a motto at Renova. Customers can depend on their service agreements being fulfilled, deadlines met and promises kept. But even when things don't go according to plan, they are informed well in advance and can trust Renova to go above and beyond to meet their needs.

An example of the company's extraordinary dependability occurred when a customer required a quick-turnaround retrofit of more than 2,000 installations, some requiring same day repair and shipment. Renova quickly stepped up operations to successfully accommodate the customer's last-minute request without compromising the quality or timelines of work already in process.

The team at Renova knows business can be volatile. They use sound planning, flexible production scheduling and 24/7 support to meet the challenges. Renova delivers what customers need, when they need it.

Service
Renova defines service as always acting in the customer's best interest, even if it compromises Renova's financial reward. Renova has often proactively provided crucial information that exposed design or manufacturing flaws certain to cause failures. In many cases, customers were able to rework or upgrade existing products and correct upcoming versions to remove the deficiency - thus saving future repair time and money.

A major telecommunications OEM/distributor is among the many who have benefited from Renova’s proactive service approach. The OEM’s customer, a Fortune 100 company, faced product failures and communication interruptions throughout their national organization. For more than a year, the OEM had been performing functional tests at a test station that surpassed the designed limit of the product by more than 300%. Renova was asked to perform diagnostic tests to assure functionality, but instead, the team determined the OEM-provided testing equipment was insufficient. They visited several test sites and pinpointed inconsistencies in the test set configurations that were causing the false failures. The analysis and eventual resolution saved the OEM more than a half million dollars per year and dramatically improved relations between them and their customers.